PATIENT INFORMATION

    General Patient Information

    To make an appointment, please call us on (03) 5303 0190 between the hours of 8.30 am – 5 pm Monday – Friday.

    For all appointments it is required that you have a current referral (NB. referrals expire after 12 months from referral date). If you do not have a referral you will not be able to claim any money back from Medicare.

    Reception staff will assist with appointment availability and provide you with approximate fees. If you require an urgent appointment please ask your referring doctor to contact the Ballarat Surgicentre directly.

    Policies

    The Ballarat Surgicentre has an extensive Quality System which includes Policies and procedures. It has Credentialing and Open Disclosure policies to comply with Department of Health requirements. A copy of policies can be obtained by contacting our Director of Nursing, Mrs Claire Hill on 03 5303 0190.

    My healthcare rights

    These rights apply to all people in all places where Health care is provided in Australia.

    The Charter describes what you, or someone you care for, can expect when receiving health care.

    For a copy of My Healthcare Rights, please visit safetyandquality.gov.au

    Acknowledgement

    The Ballarat Surgicentre acknowledges and pays respect to the Traditional owners of the land, and Aboriginal Elders both past and present

    The Ballarat Surgicentre would like to acknowledge Aboriginal and Torres Strait Islander people as Australia’s First People and Traditional Custodians.

    We value their cultures, identities, and continuing connection to the country, waters, kin and community.

    We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander people, by providing services that are welcoming, safe, culturally appropriate and inclusive.